Internet Retailing (e-Tailing)

High customer service levels are critically important to Internet Retailers.  An unserved order generally means a lost sale—there are few customer barriers to a vendor change.  Service level shortfalls directly reduce the top line.  Maintaining an inventory to support a large number of different products with distinctions such as size, color, and style can be very difficult.

Seasonal items, for most e-Tailers, are purchased before the season, and there is seldom a chance for replenishing stocks mid-season if the item is a hit—a good forecast is paramount.  Many distributors also import goods from overseas and are challenged with filling containers and maintaining visibility during the long transit times.  Enhancing processes and taking advantage of inventory planning automation are becoming top priorities.

At the end of the day, it's all about how efficiently you can provide the best possible service to your customers.

Challenges:

  • Stock-outs of the year’s ‘hottest’ items
  • Consistently high customer service levels—an unserved order usually means a lost sale
  • Incorrect  mix of inventory items
  • Lost sales and revenue due to incorrect stocking levels
  • Accurately forecasting future demand
  • Ramping stock up and down for seasonal demand
  • Fickle customer buying habits
  • Managing spreadsheets that determine what to stock, how much, and when to order
  • Difficulty maintaining appropriate min, max, and safety stock levels
  • Purchasing/replenishment optimization
  • Managing excess and/or obsolete inventory

Our Recommendations:

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Core Distribution Modules

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Possible Expansion Modules—based on specific business need

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Next Steps:

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Your inventory, our passion!

A partial list of our Internet Retailing (e-Tailing) Customers:

  • Tool King
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